There are few things quite as exciting as your internet shopping arriving from abroad! A sparkly new Scarf Ring appears, a coveted pocket square or brooch.
We honor this ritual by ensuring shopping with us is smooth, attentive, responsive and supported by a guarantee of quality.
Please review the FAQ’s below and don’t hesitate to make contact.. We welcome wholesale inquiries.
Email Customer Services.
Thank you for sending the salmon scarf rings.
All of the rings arrived and I am loving them – they are beautiful.
My sister absolutely loved the scarf ring as I thought she would, and it is something she will hold close to her heart just as we thought she would. I can’t thank you enough for your help with it. So please put that on your blog 🙂
I have also told my friends about the great service so I am sure there will be even more orders from this side of the world.
Take care and very best wishesGillian
Yes I would like to take up your kind offer of individual boxes for each scarf ring. I think it would make for a lovely presentation for each one. I am very excited to have this all organized and I would like to thank you and Ben for your help along the way. You can be sure that I will drop you an email to let you know when I receive them.
Many, many thanks and all the very best for a safe and relaxing Christmas and very happy New Year.
Dear Liberatti team,
Thank you so much for such a swift, reassuring and comprehensive reply. Your customer service is outstanding.
Thank you very much! Kind regardsSandie
Horn, Shell and Lacquer Scarf Rings
Horn is made primarily of keratin, a fibrous protein, similar to that found in quills, claws, nails, hooves, feathers, wool, and hair. It is a natural, organic and sustainable product. All animal materials are porous and will absorb moisture and/or be affected by temperature changes or humidity to some extent.
Shell Scarf Rings are made of shell, and are 100% sustainable and natural products.
We recommend your Horn and Shell Scarf Rings are tucked away in their branded pouch in a draw or dry dark place. If you choose not to do this then please ensure they are somewhere dark and dry.
To Avoid ~ Prolonged Moisture, Excessive Sunlight, Dropping
Your Horn, Shell or Lacquer Scarf Rings should not be worn repeatedly in wet conditions. The odd splash of rain won’t hurt, as after all Water Buffalo are in the rain themselves and shellfish live in water. But for the longevity of these natural products do not leave your scarf ring in a pool of moisture or direct sun as they may crack with extreme heat over time or discolor.
With prolonged wear some horn, lacquer or shell may mellow into a lighter hue over time, but this is a natural process as with most of us! We caution to try and avoid dropping Lacquer or Shell Scarf Rings, especially onto tiles as they will most likely chip when hitting a hard and shiny surface.
Cleaning Your Scarf Rings
With a clean dry cloth gently wipe clean any small spots (food, dirt etc). You can apply a small amount of moisture and then dry thoroughly.
Gold and Silver Scarf Rings and Tie Pins
Liberatti Collection Gold and Silver Scarf Rings are hand made in New Zealand by our experienced and qualified goldsmith studio. Therefore the quality of these pieces is what you would expect from a high-end, jewelry manufacturer (or your money back).
Liberatti Gold Scarf Rings are made of 92.5 sterling silver and gold plated to 5 microns which is excellent coverage for the sort of wear a Scarf Ring can expect in its busy life of showcasing scarves. Silver are 92.5 sterling silver and not plated.
Both gold and silver items can and do tarnish. Tarnish will occur more quickly when there is a lot of moisture in the air so if you live in a tropical climate then you have probably noticed your jewelry changing colour more quickly.
It pays to be proactive as some tarnish can cause permanent damage. Also, at all costs avoid chlorine which at high temperatures like in a hot tub can permanently damage or discolor gold jewelry. We advise no hot tub action wearing nothing but your Scarf Ring and Scarf – spectacular as you might look!
How to Clean Gold or Silver
Liberatti Scarf Rings and Sprezzatura has long favored the Connoisseurs silver and gold cleaning products. May we state for the record we are not an agent of their company, nor do we seek or receive any financial reward from promoting their products – we have just found them to be of excellent quality and consistently good for our products over many years.
They are online and you can buy directly from the Connoisseurs company. connoisseurs.com.
The Connoisseurs wipes are quick and easy to use.
They also offer a ‘bath’ for thorough cleaning, especially good when the product has small grooves as tarnish loves accumulating in these. Make sure you only submerge the product for 5-10 seconds and no more, wipe over with your cloth to remove the grey/black film, rinse in water and dry very thoroughly.
Want to go it alone? Cleaning without chemicals
- You can certainly clean gold jewelry with a very soft toothbrush and mild soapy water (even dish washing liquid is OK)
- The success will depend on how tarnished your piece is to begin with. If it’s still fairly clean then…
- Dip the soft toothbrush in the water and use it to get into the crevices
- Rinse the piece in warm water until the water runs clear
- Gently buff your piece dry with a soft, lint-free cloth to make it shine after jewelry cleaning
- Make sure your Scarf Ring is dry when put it away, because as mentioned moisture can cause discoloration over time.
Liberatti Silk Scarves & Pocket Squares
Liberatti silk scarves are made in Italy and Spain. When cleaning is needed, we recommend sending your Liberatti scarf to a professional dry cleaner. Direct them to pay close attention to the hand-rolled edge, which should never be pressed. Also, take care to remember that silk may be damaged by contact with water so cover your scarf up when in the rain. Above all please do not use dry cleaning fluid on silk. It will most likely run, stain or ruin.
Your satisfaction is our paramount aim and we would like to be friends for a lifetime.
That’s why, if your Gold or Silver Scarf Ring gets scratched over time, then send it to us and we will polish it for free and send it back to you at no cost.
You will need to cover the cost of shipping the Scarf Ring to us, oh and we have to have sold it to you in the first place! But all that in place, then this is our firm commitment to your lifetime enjoyment of Liberatti Scarf Rings to ensure they remain glamourous and vivacious. With the correct care, storage and polish your Liberatti Scarf Ring will shine for a lifetime.
All items will be dispatched within 1-2 business days. Parcel take between 5-7 days to most global locations via Aramex Couriers: www.aramex.com
Having completed and paid for your purchase, you will receive an international tracking number within 24 hours i.e. 314 314 314 12
Tracking Your Purchase
Go to Aramex Couriers and insert your Tracking Code, as supplied.
Tracking Parcels Inside Your Country if we dispatch by mail instead
From time to time we are requested to dispatch using surface mail.
Free shipping! Spend £250 or more, and shipping is free to any international location.
All items will be dispatched within 1-2 business days. Parcel take between 5-7 days to most global locations via Aramex Couriers: www.aramex.com
Liberatti international shipping covers destinations:
- USA & Canada
- UK, Ireland, France, Italy, Spain, Germany, Switzerland, Austria, Denmark, Holland (most of Europe)
- Singapore, Hong Kong, China, South Korea, Vietnam
- Abu Dhabi, Dubai, Bahrain, Saudi Arabia, Qatar, Kuwait, Oman, Jordan, Lebanon, Eqypt
- Australia, New Zealand, Pacific Islands
- Indian Subcontinent (India, Sri Lanka, Bangladesh)
- South America
Delivery Costs & Time Estimates
|Delivery Summary||Received by you||Cost £|
|INTERNATIONAL DELIVERY||6-8 working days||£12.00|
|GCC states (Dubai, Abu Dhabi, Oman)||2 working days||£5.00|
|DHL COURIER||4 Days (excl. Sat/Sun and Bank Holidays)||£ TBC based on your location|
Please note that the Middle East works to a Sunday-Thursday working week. Aramex is closed on Friday. Mailing will be the next available day. The mail can be slower during the Holy Month of Ramadan (May/June).
Prices shown on the website are indicated in Great British Pounds.
We accept major credit cards and PayPal. We do not receive your credit card details as these are managed by the payment gateway and PayPal.
Taxes and Duties
You are purchasing on a (Delivery Duty Unpaid) basis, therefore no taxes or duties will be charged by Liberatti.
As the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these amounts will be necessary to release your order from customs on arrival.
Liberatti is pleased to accept timely returns of new, unused products.
In order to be eligible for a return credit or refund you must contact us on email@example.com within 15 days from the date you received your order.
Returns can be refunded as Site Credit or to the original method of payment, where applicable.
Your products must be returned in the original packaging, including any boxes, envelopes or carry bags.
Any returned products which are damaged, do not include the packaging materials, scratched, soiled, or altered may not be accepted and will be returned to you.
Shipping charges are non refundable. The return shipping charges are the buyer’s responsibility unless the return is necessary due to a fault in the product. As such we recommend sending return items insured to avoid a possible loss or theft in transit.
On receipt of the returned item, or items they will be inspected, and as long as they are in their original packaging material and in unused condition, the purchase price will be refunded within 1-2 business days to your credit card or PayPal account.
Liberatti packaging is a simple statement of quality and good taste in addition to protecting your purchase.
Scarf Rings, lapel flowers and skinny scarves come in Liberatti signature blue and white envelopes or our sturdy gift boxes.
Mink scarves/90 cm silk scarves fit snugly into styli mini carries (sturdy card carry bags)with ribbon handle.
Please let us know if you are buying as a gift so we can add that extra flourish of ribbons!
Packages are protected with bubble wrap and being sustainably minded we use recycled materials for external wrapping where ever possible.
All items will be dispatched within 1-2 business days, but from time to time we do sell out of items.
If your order is out of stock you will receive an email with estimated shipping date and an offer to change or cancel your order.
EFFECTIVE DATE: MAY, 2018
- The nature of the personal information processed;
- The purposes and means of the processing of personal information;
- The identity and contact details of the data controller(s);
- The contact details of the Data Protection Officer (DPO);
- Any third parties involved in the processing activities;
- The retention period of personal information;
- The security measures adopted to protect personal information;
- The privacy rights of users.
Users with fewer than 16 (sixteen) years old are not allowed to consent to the processing of Personal information without parental authorization.
Under the GDPR, the controller is the subject that, alone or jointly with others, determines the purposes and means of the processing of personal information.
The joint controllers for the data processing related to the activities of the Site are:
- Liberatti Ltd
135 Nile Street
Nelson, New Zealand.
- There is a designated Data Protection Officer to ensure that the Site processes personal information in compliance with the GDPR. The DPO can be contacted for any enquiries at the following email address: contact@Liberatti.co.uk
With respect to personal information of non-registered users who have opted to receive newsletters and marketing communications, Liberatti Ltd acts as the sole Controller.
PERSONAL INFORMATION. PURPOSES OF PROCESSING.
“Personal information” means any information relating to users and that identifies them personally, either alone or in combination with other information.
Personal information is collected automatically by the Site or received via multiple sources: forms, chat, e-mail, apps, devices, social media and other means.
The Site processes personal information in various shapes for the following purposes:
- Browsing data
The Site collects non-sensitive browsing data by automatic means in order to enable and improve user navigation (e.g., IP address, date/time of the visit and its length, any referring URL, the pages visited on the Site, the device used and other information).
The processing of such information allows users to access the Site and fully enjoy its features and services. Furthermore, browsing data may be used to verify that the Site is functioning properly.
From time to time, browsing data are processed anonymously for statistical purposes.
Browsing data are unlikely to allow identification of the relevant data subject. However, by their very nature, browsing data may allow identification of the users if associated with other information.
The browsing data described above are stored only temporarily in compliance with the applicable law.
At checkout, the Site asks users to provide personal information for the essential purpose of fulfilling their purchase orders and comply with contractual obligations (e.g., name and surname, e-mail address, delivery address, etc.).
Such personal information is also essential for the Customer Service to assist customers on enquiries and for any related necessity, before or after the sale (for instance, with respect to the order delivery status or on product returns).
Personal information related to orders will be stored as long as required to comply with contractual obligations and with the applicable tax and financial reporting obligations.
The Site may also verify the payment instruments used by customers to purchase on the Site (e.g. credit or debit card, etc.) for the main purpose of preventing fraudulent activities or pursuant to the applicable anti-money-laundering laws. As full reliance for payment verification is given to third party payment processors, the Controllers do not process or store any financial information belonging to customers.
Failure to provide the personal information required at checkout will prevent users from completing an order on the Site.
Based on its legitimate interest to improve its relationship with customers, the Site will send to the latter email communications with product suggestions, discounts, feedback requests or other updates. Customers are always free to unsubscribe from such email communications (for instance, by clicking on the “unsubscribe link” at the bottom of each email).
- Site registration
When users opt to register a personal Site account, they are asked to submit personal information (e.g., date of birth, gender, etc.). The Site clearly indicates which personal information is mandatory (or not) to set up a Site account.
Users must submit personal information that is true and accurate at the moment of registration and are invited to maintain their personal information up-to-date (if any modification occurs) by logging into the personal account to make all relevant changes.
Users who choose to enable or log in to their Site account via a social media, should be aware that when they connect their Site account to a social media account, the Site collects certain personal information the User has already provided to that social media (for example, the email address and public profile on Facebook).
The Controllers do not oversee or control such social media services or the user’s profiles on these services, and do not establish privacy settings or rules for how personal information on those services will be used. Users are highly encouraged to read all policies and information regarding the applicable social media services to learn more about how they process personal information.
- Newsletter and marketing communications
On the Site, users can opt to receive newsletters and commercial communications.
The Site always collects the explicit, free and unambiguous consent of users prior to submitting newsletters and marketing communications to these users or, more in general, before undertaking electronic marketing initiatives dedicated to them.
In such cases, users may be invited to submit personal information in addition to their e-mail address (e.g., gender, country of residence, etc.) for the purpose of having newsletter and marketing communications tailored to the user profile.
Users can always easily withdraw their consent from receiving newsletters and commercial communications in the following ways:
- Through their account settings;
- By clicking on the ‘unsubscribe’ link in any of such email;
- By contacting our Customer service.
With respect to personal information of non-registered users who have opted to receive newsletters and marketing communications, Liberatti Ltd. acts as the sole Controller.
Under the explicit user’s consent, newsletter and marketing communications may be tailored to the user “profile”, based on the personal information the Site collects or receives about the concerned user.
With respect to the customers of the Site, it is in the Site’s legitimate interest to process personal information to offer more interesting products, to improve the Site and to personalize the products offered on the Site.
The main purpose of profiling is to propose products, services and initiatives more responsive to the tastes, shopping habits and interests of users and customers.
Personal information may be also used for remarketing, retargeting or profiling purposes, including via third parties (e.g., social networks, etc.).
Neither the Site nor the Controllers will ever carry out any profiling activities relating to children.
Our website does not collect cookies.
Sharing and transfer of personal information
The Controllers may transfer personal information of customers to primary third-party suppliers, acting as “data processors” (the “Processors”), for the purpose of performing business operations in order to fulfil their contractual obligations.
The Controllers will make their best effort to ensure that all Processors will apply their industry best practice to protect personal information and that they will not use personal information for any other purposes than those agreed with the Controllers.
For instance, the Controllers may share personal information with the following categories of Processors:
- Couriers and postal operators;
- Fulfillment centers and warehouses;
- Advertising, digital, marketing and social media agencies;
- IT service providers;
- Customer care service providers;
- Payment service providers.
In such cases, sharing personal information with the Processors is necessary for the Controllers to fulfil their contractual obligations and, also, to improve the Site’s products and services.
Users can request an updated list of the Processors involved in the processing of personal information relevant to the Site’s activities by writing an email to: firstname.lastname@example.org
The Controllers must always reserve the right to disclose personal information about users as required by law (for instance, in response to law enforcement requests), and where needed to protect the rights of the Controllers or their affiliates or third parties.
Moreover, personal information may be disclosed to other companies within the same corporate group of each of the Controllers, or to third parties in the event of a corporate restructuring process, in full compliance with the applicable law.
In any other cases, the sharing of personal information will be conditional upon the preliminary and explicit consent of the user, unless processing is allowed under an alternative legal basis.
The Controllers will not transfer any personal information outside the European Economic Area (EEA), unless the user has explicitly authorized such transfer or the transfer of personal information outside the EEA is allowed by the GDPR on another legal basis.
PROCESSING METHODS AND SECURITY MEASURES
Personal information of users is processed by the Controllers with IT, automated and electronic tools and, in limited cases, by using documentary means. In accordance with the GDPR, specific security measures have been implemented to prevent data loss, unlawful or improper use, and unauthorized access.
Only authorized employees of the Controllers, and authorized employees of the third-party suppliers, acting as Processors on behalf of the Controllers, have access to personal information related to the Site activities. Data processing agreements are in place with the Processors to ensure that they always meet the level of security required by the GDPR while processing personal information related to the Site activities.
While the Site adopts primary security measures to prevent loss, destruction or dissemination of personal information, at the same time it cannot exclude the safety risks that are naturally involved by online transmission of data. The user accepts the inherent risks of providing personal information over the internet and will not hold the Site responsible for any breach of security, unless this breach is due to the Site’s negligence or wilful default.
RETENTION OF PERSONAL INFORMATION
The Controllers will store personal information for as long as it is needed to provide users and customers with the required services or to meet legal or tax obligations or for the minimum period prescribed by the law.
In order to determine the appropriate retention period for personal information stored by the Site under user consent, the Controllers will take into account multiple factors to ensure that personal information is not stored for longer than the necessary or appropriate period. Such criteria will also include:
- The purpose for which the Site holds personal information;
- Legal, tax and regulatory obligations in relation to that personal information;
- The type of ongoing relationship with the concerned user or customer (how often the user logs into their Site account, whether users continue to receive marketing communications, how regularly they browse or buy on the Site, etc.);
- Any specific user request in relation to the deletion of personal information;
- Legitimate business interests.
The Site will promptly delete or anonymize personal information that is no longer needed or retained according to the law.
CONNECTION TO THIRD-PARTY WEBSITES OR PLATFORMS
The Site may contain banners, advertising messages and other links to third-party websites or platforms. The Controllers cannot control or be held responsible for the conduct of such third-party websites or platforms with respect to privacy law. Users are encouraged to read their privacy policies to verify how they collect and process personal information.
THE RIGHTS OF USERS
Users are entitled to receive confirmation as to whether the Controllers hold any personal information about them.
If this is the case, under the GDPR, users also hold the rights to:
- Be informed about the collection and use of their personal information;
- Access their personal information at no cost;
- Have inaccurate personal information rectified, or completed (when it is incomplete);
- Have personal information erased (“the right to be forgotten”);
- Under specific conditions, obtain the restriction or suppression of their personal information;
- Obtain and reuse their personal information for their own purpose across different services when processing is based on a contract or on consent, and the processing is carried out by automatic means (“the right to data portability”);
- Under specific conditions, to object to the processing of their personal information;
- Object at any time to the use of personal information for “profiling” or “automated decision-making” purposes.
- The right to submit complaints related to the collection and processing of personal information to the competent supervisory authority;
- The right to withdraw consent to the processing of personal information at any time.
Users can contact the Site for any enquiry and to exercise their privacy rights at the following email address: email@example.com
HOW TO CONTACT US
If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by email at firstname.lastname@example.org